Carolyn Downes

Head of Human Resources

Carolyn is a Chartered HR professional with over 20 years’ experience in complex, fast-paced and highly regulated industries. Since joining Platinum FM Services Ltd in May 2026, she has delivered strategic people solutions that support growth, transformation and operational excellence. She combines technical HR expertise with strong stakeholder management, coaching and communication skills to create measurable business value. A broad HR leader with UK and international experience across multiple sectors, Carolyn advises on workforce planning, organisational design, employee relations, talent management, transformation, governance, engagement, employment law and TUPE. An experienced, people-centred leader with strong commercial acumen, Carolyn builds relationships at all levels, coaches senior leaders, develops high-performing teams and turns business strategy into measurable people outcomes. A resilient and commercially focused HR leader, Carolyn partners with Boards and Senior Leadership Teams to lead change, shape people strategies and build high-performing cultures.

London Head Office
1 George Yard
City of London
England
EC3V 9DF

0207 977 5650
E: info@pfms.co.uk

West Farm House
Cams Hall Estate
Fareham
Hampshire
PO16 8UT

0207 977 5650
E: info@pfms.co.uk

PURE Offices
1 Devon Way
Longbridge Technology Park
Birmingham
B31 2TS

0207 977 5650
E: info@pfms.co.uk

Carolyn Downes