Corporate Governance
Data Led Maintenance for a Responsibly Led Future
Responsible Business Governance
Our Responsible Business Committee continues to govern the roll out and ongoing measurement of our commitments, leading with intent through a network of internal responsible business champions, linking departmental plans and the latest external best practice principles.
We never stop challenging ourselves through continuous improvement to exceed expectations. This means we’re not only creating a more resilient and competitive business, our people and our behaviours are also leading and transforming the FM maintenance industry to help drive wider responsible benefits for the suppliers, partners and communities we work with.
Setting some truly ambitious market leading ‘maintenance for good’ targets, with our innovative partners, we are utilising technology to measure joint success through our tailormade PULSE reporting platform. PULSE profiles sectors, accounts and specific measures against Culture, Customer, Commercial, Compliance and Continuous Improvement criteria.
COMMERCIAL
Ensuring sustainable financial metrics that keep the business growing and reinvesting in its capability.
COMPLIANCE
Strong site compliance that de-risks our operations and keeps our teams safe.
CUSTOMER
Building strong relationships that last, focusing on customer satisfaction and retention.
CULTURE
Developing the right people in the right seats, doing the right things at the right time.
CONTINUOUS IMPROVEMENT
Demonstrating that we are operationally adaptable and technologically led.