24/7 Service Centre
Data Led Maintenance for a Responsibly Led Future
Our Platinum Service Centre is multi-faceted and sits at the centre of our business.
The Platinum Call Centre function provides 24/7/365 days a year coverage, tailored to our client’s service level agreements.
Qualified Technical Service Managers support escalations of specialist tasks and technical enquiries from our mobile team or site-based engineers.
We utilise a CAFM Platform to provide a comprehensive suite of intelligent solutions, tracking and scheduling planned and reactive maintenance activities. This provides insight into your facilities management operations giving visibility of opportunities to drive service efficiencies.
Through our Contractor Module, we provide our supply partners notification of all new tasks, in real time, while sharing all relevant compliance and health and safety documentation. This allows us to review method statements, risk assessments and completed permits, to better control high-risk activities, ensuring your sites are both compliant and works are undertaken within agreed service level tolerances.
On completion of works the Service Centre Team upload reports to Client Specific Portals.
Platinum Service Centre acts as a knowledge base for all key stakeholder information, enhancing responsible business practices and collecting valuable management information through our compliance portal.
Our Service Centre underpins our purpose, of Data Led Maintenance for a Responsibly Led Future, ensuring service excellence while driving PULSE data collection and management accountability at all levels.
your specialist contact
GURPREET SAHOTA
Service Desk Manager
Gurpreet.Sahota@pfms.co.uk