Platinum Technical offers 3 distinct proactive and technology led maintenance solutions to add value to our customers’ operations. Our service models have been developed around our customers’ needs, particularly with respect to:
Innovation and technology led solutions
Value add – a more for less approach
Transparency in the service model
Energy reduction
Zero downtime on business critical assets
Insightful management information at the touch of a button
There is no one-size-fits-all approach. We listen to your needs, discuss what your business requires, and tailor a maintenance approach to deliver the optimal results for your business and your assets. Our technology-led methodology provides ownership and enhanced management information for your business enabling you to make informed decisions.
Platinum’s approach is to create a service that operates in true partnership, sharing common values, constantly reviewing and developing both people and the service delivery model, and bringing added value to the contract.
Our business-focused approach to maintenance delivers enhanced statutory compliance using the latest technology while ensuring your assets are working to optimum effect, enhancing their lifecycle, reducing costs and enabling your organisation to focus on its core business.
Base Model
Platinum Customer Compliance Maintenance (PCCM)
Standard Model
Platinum Prescribed Maintenance (PPM)
Enhanced Model
Platinum Business Focused Maintenance (PBFM)
Platinum Customer Compliance Maintenance (PCCM)
Our PCCM is built upon statutory and legal governance, ensuring compliance with legislation. The maintenance is scheduled through our web-enabled CAFM system, with client access available. Statutory certificates are uploaded into a ‘Knowledge Bank’, a central repository for building information.
This is our base level service offering.
Platinum Prescribed Maintenance (PPM)
Our PPM is based around the industry standard BESA SFG20 prescribed maintenance schedules, utilising the detailed labour loading data and task schedules. We combine the asset information and service level requirements provided to craft an annual PPM planner, with work tasks generated via our CAFM system.
This is our standard level service offering.
Platinum Business Focused Maintenance (PBFM)
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Condition Based Maintenance
This is our enhanced level service offering.
Each of our service offerings is captured and displayed on our client web reporting portal (CRM) which provides transparency of information. This commences with Platinum working closely with customers during the initial mobilisation stage to understand their exact reporting requirements and we then modify the portal to provide timely and precise information at the touch of button.
Our enhanced PBFM model concept is built around transparency and flexibility, whilst delivering innovation and precise information at the touch of button. It is a bespoke maintenance plan tailored to the exact business requirements and risks, and it is generally 15% more cost effective than a standard SFG20 model. Our customers are able to see service delivery status at an instant via internet access whether they are in the office, travelling or working from home. To ensure that our service commitment is maintained and we consistently deliver and meet customer expectations, a Platinum board director will set up a “Virtual board” with the client team to act as a steering committee. This steering committee will meet every 6 months to review the strategic direction of the contract and to ensure that our service continually aligns to client changing business needs and priorities. Platinum then own any strategic actions and cascade them to a tactical level for the delivery teams to implement. This ensures continuous evolvement of the service delivery model.
All agreed maintenance plans are uploaded into our client accessible CAFM. We are able to control main plant (i.e. chillers, boilers etc) remotely through iPad technology which allows us to provide a more responsive, effective and cost efficient service.
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Remote Building Monitoring
All of our contracts are supported 24/7/365 by our Central Helpdesk, to ensure all customers’ needs are promptly met.
We pride ourselves on the resilience within Platinum Facilities. All of our staff are highly trained and undergo regular critical environment scenario training and testing. We have a full suite of Emergency Operating Procedures which are tailored to each environment and systems. We have a team of directly employed holiday and sickness cover engineers and we are able to self-deliver Specialist HVAC and Combustion services in-house.
